Here are some basic troubleshooting steps that could resolve your issue.

• Run Software Update. Be sure you have the latest software updates on your computer to ensure compatibility.

• For the first 90 days of purchase (or three years if you’ve purchased Applecare) you have free telephone support from Apple. 1-800-263-3394

• Try running Disk Utility’s “First Aid” function to solve some software issues. This can be run directly from your computer, or the DVD that shipped with your system.

• Try reinstalling the Operating System (Mac OS X, Mac OS or simply OS). Make sure that you have a proper backup of all of your data. When reinstalling your OS, make sure that you do an “Archive & Install” so that your data is left intact.

• Reset your computers Parameter RAM. This can be done by holding down the Command-Option-P-R key at start-up. Keep them held down until you hear the computer restart 4 or 5 times.

• If you have a CD or DVD stuck in your computer, try restarting the computer while holding down the mouse or trackpad button. This may get it out if it’s not physically stuck.

• Check your warranty status. Even if you are certain as to your warranty status, check the following link to verify with Apple:https://selfsolve.apple.com/GetWarranty.do, if there is a problem, contact Apple to sort it out.

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